Terms and Conditions of Sale
1. Purpose
These Terms and Conditions of Sale (hereinafter "T&Cs") govern all sales made by Manuka Europe Distribution through its website Manuka Europe (hereinafter "the Website") for the sale of apiculture products, notably honey, to customers located in Belgium and Europe.
2. Company Information
Company Name: Manuka Europe Distribution
Head Office: Chemin de Baudémont 13, 1400 Nivelles, Belgium
Company Number: BE 1007.427.944
Email: info@manuka.eu.com
Phone: +32 67 21 51 17
3. Products
The products offered for sale are described and presented on the Website with the greatest possible accuracy. Product photographs are non-contractual. Manuka Europe Distribution reserves the right to modify its product assortment at any time.
4. Prices
All prices listed on the Website are in euros (€) and include VAT applicable in Belgium. Delivery charges are specified separately during the order process and may vary depending on the destination.
Manuka Europe Distribution reserves the right to modify its prices at any time. Products will be invoiced based on the rates in effect at the time of order confirmation.
5. Order
The order is considered accepted when the customer clicks on "Confirm Order" after completing the online order process. An email confirmation is sent to the customer summarizing the order.
Manuka Europe Distribution reserves the right to refuse or cancel any order in case of dispute with the customer, non-payment, or any suspicious behavior.
6. Payment
Payment is made online via the payment methods offered on the Website: credit card, bank transfer, or any other accepted method. Transactions are secured through encryption protocols.
In case of non-payment, Manuka Europe Distribution reserves the right to suspend or cancel the order.
7. Delivery
Deliveries are made in Belgium and the countries of the European Union. Delivery times vary depending on the destination and the carrier and are mentioned during the order process.
The risk of transportation passes to the customer once the products leave Manuka Europe Distribution premises. In the event of damage during delivery, the customer must inform the carrier and Manuka Europe Distribution within 8 days.
8. Right of Withdrawal
In accordance with European legislation, the customer has a 14-day withdrawal period from the receipt of the order to exercise their right of withdrawal without needing to justify the reason or pay a penalty.
The product must be returned in its original, unopened, and undamaged condition, at the customer’s expense. The refund will be processed within 14 days after receipt of the returned goods.
9. Warranty
All products sold on the Website are subject to legal guarantees of conformity and hidden defects. In the event of a defective product, the customer may request repair, replacement, or refund.
10. Liability
Manuka Europe Distribution cannot be held responsible for indirect damages that may occur during the purchase of its products. Nor shall it be held liable for damages resulting from the improper use of the product by the customer.
11. Data Protection
Manuka Europe Distribution commits to respecting current legislation regarding the protection of personal data. Data collected on the Website is used solely for order processing and is not shared with third parties without the customer’s consent.
The customer has the right to access, correct, and delete their personal data, which they can exercise by contacting Manuka Europe Distribution at the following address: info@manuka.eu.com.
12. Governing Law and Jurisdiction
These T&Cs are governed by Belgian law. In case of dispute, the parties agree to seek an amicable solution before initiating any legal proceedings. Failing that, the competent courts will be those of the jurisdiction of Manuka Europe Distribution's head office.
13. Modification of T&Cs
Manuka Europe Distribution reserves the right to modify these T&Cs at any time. The new terms will apply to any orders placed after their publication on the Website.